Return Policy

At Healing Stones, your satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied with your healing crystals, we offer a flexible return policy:

Eligibility for Returns

  • Time Frame: You may return your purchase within 7 days of receiving your order.
  • Condition: Items must be returned in their original, unused condition. Crystals that have been altered, damaged, or used in any way are not eligible for return.
  • Packaging: Please return the crystals in their original packaging to ensure they are protected during transit.

Non-Returnable Items

  • Custom Orders: Custom or personalized crystals and items cannot be returned.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return.

Return Process

  1. Contact Us: Email our customer service team at info@healingstones.ae with your order number and reason for return.
  2. Return Authorization: Once your return is approved by our team, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back.
  3. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered, or we will advise the shipping company with a return shipping label in our return authorization email.
  4. Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet the return criteria.
  5. Refund: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you wish to exchange an item, follow these steps:

  1. Return Authorization: Contact us to obtain a Return Authorization Number (RAN) and return instructions.
  2. Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping method or following our shipping label instructions.
  3. Inspection: Once we receive your return, we will inspect the item(s) to ensure they meet the return criteria.
  4. Replacement: If approved, we will process the exchange and ship your replacement item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@healingstones.ae. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

For any questions regarding returns or exchanges, please reach out to our customer service team at info@healingstones.ae. We are here to help!

At Healing Stones, your satisfaction is our top priority. We strive to ensure that you are completely happy with your purchase. If for any reason you are not satisfied with your healing crystals, we offer a flexible return policy:

Goods once sold will not be taken back unless prior written consent of Healing Stones FZE is obtained.

Eligibility for Returns

  • Time Frame: You may return your purchase within 24 hrs. of receiving your order. Details needs to be shared with Healing Stones FZE within 24 hrs. of receiving the parcel along with order details, date of purchase and complete address for replacement. 
  • Condition: Items must be returned in their original, unused condition. Crystals that have been altered, damaged, or used in any way are not eligible for return/refund.
  • Packaging: Please return the crystals in their original packaging to ensure they are protected during transit.

Non-Returnable Items

  • Custom Orders: Custom or personalized crystals and items cannot be returned.
  • Final Sale Items: Items marked as “Final Sale” are not eligible for return.

Return Process

  1. Contact Us: Email our customer service team at info@healingstones.ae with your order number and reason for return.
  2. Return Authorization: Once your return is approved by our team, we will provide you with a Return Authorization Number (RAN) and instructions on how to send your item back.
  3. Shipping: Customers are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return is safely delivered or we will advise the shipping company with return shipping label in our return authorization e-mail.
  4. Inspection: Upon receiving your return, we will inspect the item(s) to ensure they meet the return criteria.
  5. Refund: If your return is approved, a refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.

Exchanges

If you would like to exchange your item for a different one, please follow the return process and then place a new order for the desired item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at info@healingstones.ae within 24 hrs. of receiving your order. Product cannot be returned, exchanged or refunded unless bought online at www.healingstones.ae and broken in transit by courier. Please email info@healingstones.ae on the same day you received the item, and provide your order number and detailed photos of the broken item and packaging to launch an investigation with the courier service. If we find that the courier was at fault, we will process your refund within 3 working days or We will arrange for a replacement at no additional cost to you.

Contact Us

For any questions regarding returns or exchanges, please reach out to our customer service team at info@healingstones.ae. We are here to help!