At Healing Stones, we are committed to delivering your healing crystals with care and efficiency throughout the UAE. Please review our shipping policy to understand our processes and expectations.

Shipping within the UAE

  • Delivery Time: Orders are typically processed and shipped within 3 – 4 business days. Once shipped, delivery usually takes between 2-5 business days, depending on your location.
  • Shipping Costs: We offer flat-rate shipping across the UAE. Shipping fees will be calculated at checkout based on your order total and location. Certain locations within the UAE are considered non-delivery zones. In such cases, we will make every effort to arrange a special courier for you; if that isn’t possible, we will issue a refund for your purchase. Additional delivery fees may be applicable for areas such as Al Ain, Fujairah, Ras Al Khaimah, and remote parts of Abu Dhabi. You will be informed in advance before any extra charges are applied.
  • Free Shipping: Enjoy free standard shipping on orders over AED 500. This offer is automatically applied at checkout.

Order Tracking

  • Tracking Information: Once your order is shipped, you will receive an email with your tracking number. You can use this number to monitor the status of your delivery.
  • Courier Service: We partner with reliable courier services in the UAE to ensure your crystals arrive safely and on time.

Handling and Packaging

  • Secure Packaging: We take great care in packaging your crystals to prevent damage during transit. All items are carefully wrapped and cushioned to ensure they reach you in perfect condition.

Delivery Issues

  • Incorrect Address: Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.
  • Missed Delivery: If a delivery attempt is unsuccessful due to the recipient being unavailable, the courier may leave a notice with instructions for rescheduling or collecting your package.
  • Lost or Damaged Shipments: If your order is lost or arrives damaged, please contact us immediately at info@healingstones.ae. We will work with the courier to resolve the issue and ensure you receive your crystals.

International Shipping

  • Availability: Currently, we only offer shipping within the UAE. If you are interested in international shipping, please contact us at info@healingstones.ae for more information.

Contact Us

For any questions regarding shipping, please reach out to our customer service team at info@healingstones.ae. We are here to assist you with any concerns or special requests.