At Healing Stones, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe, transparent, and responsible manner. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our website and services.
Information We Collect
We may collect the following types of personal information when you engage with us:
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Purchases: Name, address, phone number, email address, and payment information to process and deliver your orders.
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Account Creation: Name, email address, and password when you register an account.
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Newsletter Subscription: Email address to send you promotions, offers, and updates.
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Customer Support: Name, email address, and any details you provide when contacting us with questions or concerns.
How We Use Your Information
Your information may be used for the following purposes:
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Order Processing: To confirm, fulfill, and ship your orders, and send you order status updates.
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Customer Support: To respond to your queries and assist with any concerns.
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Marketing & Updates: To send you newsletters, promotions, and offers (only if you opt in; you can unsubscribe anytime).
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Website Improvement: To monitor usage and enhance your online experience.
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Legal Compliance & Security: To comply with applicable laws, prevent fraud, and protect our rights and users.
Product Authenticity & Refund Guarantee
At Healing Stones, we prioritize authenticity. All stones and products are sourced responsibly and with great care. In the rare event that a stone is found to be non-genuine (not original), we guarantee a full refund to our customers. Your trust and satisfaction are at the core of our values.
How We Protect Your Information
We maintain strong security measures to safeguard your data, including:
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Secure Payment Gateways: Transactions are processed through encrypted, industry-standard systems.
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Data Encryption: Your information is encrypted and stored securely.
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Restricted Access: Only authorized personnel have access to sensitive information.
Sharing Your Information
We do not sell, trade, or rent your personal information. However, we may share data under the following conditions:
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Service Providers: With trusted third-party partners assisting in payment processing, logistics, and order fulfillment (bound by confidentiality agreements).
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Legal Obligations: If required by law, or to protect our business, rights, and customers.
Cookies & Tracking
We use cookies and similar technologies to enhance your browsing experience. You can disable cookies in your browser, but certain website functions may not work properly without them.
Your Rights
You have the right to:
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Access: Request access to the personal data we hold about you.
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Correction: Ask us to correct any inaccuracies.
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Deletion: Request deletion of your personal data (subject to legal requirements).
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Opt-Out: Unsubscribe from marketing emails at any time by clicking the “unsubscribe” link or contacting us directly.
Changes to This Policy
We may update this Privacy Policy periodically. Any significant changes will be posted on this page, and if necessary, notified via email.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, please reach us at: